preguntas y respuestas
Empezando
Marcamos, diseñamos y curamos toda la ropa y la mercancía
en Los Ángeles, California, EE. UU.
We Brand, Design, & Curate All Clothing And Merchandise In Los Angeles, California USA. After Design And Curation, Our Design & Operations Team Will Then Send Designs Out To Pre-Qualified & Hand Picked Premium Manufacturers. Our Clothes Are Made By The Same Manufacturers As Luxury & Premium Brands: Gucci, Prada, Louis Vuitton, Nike, Lulu Lemon, & More. We Source From The Best Manufactures In China, Germany, & The United States.
Consulte nuestras tablas de tallas que están disponibles en
la descripción del producto para obtener más información y cómo tomar medidas precisas.
Tenga en cuenta que la mayoría de la ropa está diseñada a mano y debe esperar un margen de
error de 1-3 centímetros.
Buscamos y trabajamos con fabricantes con un historial de
reputación, comercio justo y sostenible. Todos nuestros fabricantes se someten a un riguroso período de auditoría y revisión antes de que nuestra marca contrate diseños.
SALA Releases Collections Every Season (Spring, Summer, Fall, & Winter). With A Total Of 250 New Clothing With Over 2,500 Variants. Each Year SALA Releases Over 1,000 Curated Pieces With Over 20,000 Variants. Announcements For Collection Drops Are Displayed In Our Announcement Section.
El material de la ropa es diferente para cada producto. Puede ver el material de la ropa en la descripción del producto, que enumera el material y la composición del material para todos nuestros productos.
Yes, We Offer Wholesale Pricing For Clothing. If You Are Interested In Purchasing Wholesale From SALA Please Contact Us Here: Contact Us
No, Items That Are Out Of Stock Will Become Available Once Our Manufacturer Produces Another Batch Of The Clothing Product.
Given The High Demand For Our Apparel, An Item May Remain Out Of Stock For Up To Four Weeks. We Apologize For The Inconvenience And Appreciate Your Understanding.
Subscribe To Our Email List To Know When Products Come Back In Stock Or New Collections Drop.
Envío
¡Sí! Enviamos internacionalmente. Actualmente ofrecemos envío gratuito en todos los pedidos superiores a $100. Cualquier otra cantidad menos de $100 requerirá el cálculo del costo de envío al finalizar la compra. Tenga en cuenta que esto está sujeto a cambios.
Para obtener toda la información relacionada con el envío, consulte nuestra política de envíos en:
https://www.spirituallyawakenedlosangeles.com/policies/shipping-policy
Si gastas más de $100 en nuestra ropa, el envío siempre es gratis. Para cualquier otra compra, el envío se calculará al finalizar la compra. Tenga en cuenta que esto está sujeto a cambios.
Para obtener toda la información relacionada con el envío, consulte nuestra política de envíos en:
https://www.spirituallyawakenedlosangeles.com/policies/ política de envío
Select The Fastest Shipping Option Under $15.00 (Total Shipping Cost). The Shipping Option Selected Must Not Exceed $15.00 (Shipping Cost) Or The Discount Code Will Not Work. This Will Ensure Shipping Is Free And Your Order Is Delivered To You As Fast As Possible. Your Order Must Be A Minimum Of $75.00 To Recieve Free Shipping Discount (Subtotal On The Order).
For The Most Up-To-Date Information On Shipping, Including Rates And Policies, Kindly Consult Our Detailed Shipping Policy Page Below:
Si gasta más de $100, el envío siempre es gratis. Para cualquier otra compra menos de $100, el envío se calculará al finalizar la compra. El precio promedio de envío de los pedidos es $15.72. Ofrecemos envío con tarifa plana de $24.99 para pedidos menos de 1000 gramos y $49.99 para pedidos superiores a 2000 gramos. Tenga en cuenta que esto está sujeto a
cambios
Para obtener toda la información relacionada con el envío, consulte nuestra política de envíos en:
https://www.spirituallyawakenedlosangeles.com/ políticas/política-de-envío
¿Cuándo se entregará mi pedido?
Los pedidos se procesarán y cumplirán dentro de las 24 horas posteriores a la compra. Después del procesamiento y cumplimiento, los pedidos se enviarán al destino indicado al finalizar la compra. Los pedidos a todos los mercados y países actuales llegan
dentro de 2-7 días de la compra. Los tiempos de entrega dependen del proveedor de envío, así como del país de destino. Los pedidos se entregan en un promedio de 5 días a partir de la fecha de compra.
Para obtener toda la información relacionada con el envío, consulte nuestra política de envíos en:
https://www.spirituallyawakenedlosangeles.com/policies/shipping-policy
You Should Select The Fastest Shipping Option Under $15.00. Selecting The Fastest Shipping Option Will Get Your Order To You Expedited Compared To The Other Options. YOU ARE REQUIRED To Purchase A Minimum Of $75.00 On Order Subtotal To Receive Free Shipping Code. After Meeting The Requirements You Are Eligible For Free Shipping (Shipping Cost Must Be Less Than $15.00 In Total Cost Or The Discount Code Will Not Work).
For The Most Up-To-Date Information On Shipping, Including Rates And Policies, Kindly Consult Our Detailed Shipping Policy Page Below:
We Offer Shipping Protection On All Orders. This Option Is Available In The Checkout Section Upon Order Checkout.
If You Decide To Opt In For The Shipping Protection, You Agree To Pay An Additional $15.00, To Be Added To The Subtotal Of The Order.
Shipping Protection Protects You Most Valued Items Of Expression In The Event The Package Is Lost In Transit By The Shipping Carrier Or The Package & Contents Inside Are Damaged.
Shipping Protection Only Covers Packages That Are Lost In Transit Or Damaged. You Must Have Confirmation From Shipping Carrier That The Package Was Lost In Transit. You Can Only File A Shipping Protection Claim If You Live In The United States. Shipping Protection Does Not Cover Theft.
You Must File A Claim Within 3 Days Of Delivery, In Order For Approval Of Shipping Protection Claim. Failure To File A Claim Within 3 Days Of Delivery Will Result In A Denial Of Claim.
To Submit A Shipping Protection Claim, Please Contact Us Here: Speak To Support Advisor
Or
Email Us Here: Support@Spirituallyawakenedlosangeles.Com.
If You Would Like To Learn More About Shipping Protection, Please Contact Us Here: Speak To Support Advisor
Or
Email Us At Info@Spirituallyawakenedlosangeles.Com.
For The Most Up-To-Date Information On Shipping, Including Rates And Policies, Kindly Consult Our Detailed Shipping Policy Page Below:
Pedidos
Envíenos un correo electrónico a Support@spirituallyawakenedlosangeles.com para ayudarlo a realizar cambios en un pedido activo. No podemos garantizar que se puedan realizar cambios en cualquier pedido que haya sido procesado, completado o enviado.
Esto dependerá del destino de entrega del pedido. Todos los pedidos incluyen impuestos, tasas y otros aranceles en función de la geolocalización del pedido y la dirección de entrega. Los impuestos, tarifas y aranceles se incluirán en el subtotal al finalizar la compra.
Para obtener más información sobre impuestos, tarifas y aranceles internacionales que se aplican a los pedidos, envíenos un correo electrónico a Info@spirituallyawakenedlosangeles.com.
La mayoría de los clientes reciben su pedido dentro de 5 días. Sin embargo, tenga en cuenta que esto depende del transportista, la aduana internacional y el destino de la entrega. De media, nuestros clientes reciben su pedido entre 2-7 días a partir de la fecha de compra. Para obtener más información sobre el estado de su pedido, comuníquese con nosotros a Orders@spirituallyawakenedlosangeles.com.
Cualquier pedido que se retrase debido al envío o procesamiento recibirá automáticamente un juego de joyas gratis. El conjunto de joyas es seleccionado a mano por un asesor de apoyo. Entendemos que los retrasos son un inconveniente y, por lo tanto, ofrecemos un regalo para mitigar este inconveniente y empoderar a las mujeres. Recuerde, ¡la paciencia es una virtud!
Para obtener más ayuda con respecto a una orden activa, envíenos un correo electrónico a Order@spirituallyawakenedlosangeles.com.
Recibirá la confirmación del pedido por correo electrónico dentro de las 24 horas posteriores a la compra. Si no recibió la confirmación por correo electrónico dentro de 24 horas, envíenos un correo electrónico a Orders@spirituallyawakenedlosangeles.com.
Consulte el correo electrónico de confirmación de su pedido para obtener información sobre el transportista y el estado del envío. Póngase en contacto con nosotros en Orders@spirituallyawakenedlosangeles.com para confirmar el estado de su pedido o para obtener más información. Si no recibe su pedido dentro de 10 días, comuníquese con nosotros a Support@spirituallyawkenedlosangeles.com.
In Rare Instances, Products May Be Shipped And Delivered Separately. Should This Occur, There Is No Cause For Concern.
Our Products Originate From Various Manufacturers In Different Countries, Preventing Us From Shipping Them Together.
If You Receive Only Part Of Your Order After 10 Days, Please Reach Out To Us Here:
We Fully Recognize That There Might Be Occasions When An Item Is Damaged, And We Want You To Know That We’re Here To Support You Through Every Step Of The Process. Our Team Is Committed To Ensuring Your Satisfaction, Understanding That Sometimes, Items May Get Damaged. We Strive To Make Your Claim Experience As Smooth And Hassle-Free As Possible. For Your Expedited Claim, Please Ensure You Collect As Much Evidence As Possible Such As Photos, Videos, & Statements. For Further Assistance On Filing A Claim, See Below!
If You Selected Shipping Protection: Click Here: File A Claim
Shipping Protection Only Covers Packages That Are Lost In Transit Or Damaged. You Must Have Confirmation From Shipping Carrier That The Package Was Lost In Transit. You Can Only File A Shipping Protection Claim If You Live In The United States. Shipping Protection Does Not Cover Theft.
You Must File A Claim Within 3 Days Of Delivery, In Order For Approval Of Shipping Protection Claim. Failure To File A Claim Within 3 Days Of Delivery Will Result In A Denial Of Claim.
If You Did Not Select Shipping Protection: Speak To Support Advisor
Items In Their Original, Unworn Condition And Packaging Are Eligible For Return Within A Generous 30-Day Period(Accompanied By The Original Receipt Or Proof Of Purchase). In Order To Initiate A Refund Or Return Process,A Claim Must Be Filed Within A Narrow 7-Day Window Following Delivery.In Instances Where Merchandise Is Worn, Damaged, Or Packaging Compromised, Orders Are Eligible For A Return Within A Generous 3-Day Period And A Claim Must Be Lodged Within A Narrow 3-Day Window Following Delivery. Failure To Do So May Result In Claim Denial.To Commence A Return Claim:
- Initiate A Claim Yourself: Using The Email You Provided Upon Checkout You Can Sign Into Your Account And Initiate A Return Yourself. To Login In And Initiate A Return, Click Here: Login Into SALA Account
- Reach Out To A Support Advisor Here: Contact Support Advisor
- Or By Email At: Returns@SpirituallyAwakenedLosAngeles.Com
For A Comprehensive Overview Of Our Return Procedures And Guidelines, Please Visit Our Refund Policy At: Refund & Exchange Policy
We Value Your Trust In Choosing Us And Are Dedicated To Providing Assistance Promptly And With Empathy. Please Don’t Hesitate To Reach Out; We’re Here To Help And Ensure You Are Delighted With Your Experience.
*PLEASE NOTE THIS INFORMATION IS SUBJECT TO CHANGE*
Orders Rarely Are On Hold And Only Due To An Out Of Stock Item Or A Potentially Fraudulent Payment.
Typically, An Order Would Be On Hold For Out Of Stock Items If The Wait Time Is Less Than 7 Days For Resupply.
If The Order Is On Hold Due To A Fraudulent Charge, We Must Verify Payment With The Financial Institution Prior To Full-filling The Order.
Anyone Who Has An Order On Hold Should Contact A Support Advisor For Further Assistance & Information. Contact A Support Advisor Here:
Orders Rarely Are Cancelled Due To An Out Of Stock Item. Typically This Happens If The Wait Time Is Longer Than 7 Days For Resupply. Anyone Who Had A Cancelled Order Should Contact A Support Advisor For A Store Credit & Refund. Contact A Support Advisor Here:
You Can Track You Order Through The Order Confirmation Email. If You Have Not Recieved An Order Email Confirmation After 48 Hours Please Contact Us Here:
Ensuring Prompt Arrival Of Your Treasured Selections Is Our Priority. A Majority Of Our Valued Customers Receive Their Orders Within A Swift 5-Day Window.
It Is Important To Note, However, That Delivery Timelines Can Be Influenced By Several Factors Including The Chosen Shipping Carrier, International Customs Procedures, And The Final Delivery Destination.
On Average, The Delivery Window Typically Ranges From 2 To 10 Days Following The Purchase Date.
Should You Seek Detailed Updates On Your Order’s Journey Or Have Any Specific Inquiries, We Invite You To Email Us Here:
Devoluciones
For Order With Shipping Protection:
We Offer Shipping Protection On All Orders. This Option Is Available In The Checkout Section Upon Order Checkout.
If You Decide To Opt In For The Shipping Protection, You Agree To Pay An Additional $15.00, To Be Added To The Subtotal Of The Order.
Shipping Protection Only Covers Packages That Are Lost In Transit Or Damaged. You Must Have Confirmation From Shipping Carrier That The Package Was Lost In Transit. You Can Only File A Shipping Protection Claim If You Live In The United States. Shipping Protection Does Not Cover Theft.
You Must File A Claim Within 3 Days Of Delivery, In Order For Approval Of Shipping Protection Claim. Failure To File A Claim Within 3 Days Of Delivery Will Result In A Denial Of Claim.
To Submit A Shipping Protection Claim, Please Contact Us Here: Speak To Support Advisor
Or
Email Us Here: Support@Spirituallyawakenedlosangeles.Com.
If You Would Like To Learn More About Shipping Protection, Please Contact Us Here: Speak To Support Advisor
Or
Email Us At Info@Spirituallyawakenedlosangeles.Com.
For The Most Up-To-Date Information On Shipping, Including Rates And Policies, Kindly Consult Our Detailed Shipping Policy Page Below:
La mercancía sin usar y en el embalaje original puede devolverse dentro de los 30 días. También debe proporcionar un recibo original o comprobante de compra. Para la ropa que está usada y/o el empaque está manipulado, debe presentar un reclamo dentro de los 3 días desde la entrega para solicitar un reembolso o devolución. Para iniciar un reclamo de devolución, envíenos un correo electrónico a Returns@spirituallyawakenedlosangeles.com.
Para obtener toda la información relacionada con las devoluciones, consulte nuestra política de reembolso en: https://www. spirituallyawakenedlosangeles.com/policies/refund-policy
*TENGA EN CUENTA QUE ESTA INFORMACIÓN ESTÁ SUJETA A CAMBIOS*
Yes, Absolutely! The Fastest Way To Ensure You Get What You Want Is To Return The Item You Have As Soon As Possible, And Once The Return Is Accepted, Make A Separate Purchase For The New Item.
Exchanges For New Orders Will Only Be Processed For Delivery When The Returned Item Has Been Received By The Returns Department. Failure To Receive A Return Will Result In A Rejection Of Your Return Claim.
All Exchanges Require Receipt Of The Exchanged Purchase. Please Keep In Mind That Exchanges For Delivery Take Between 1-10 Business Days. Additionally, To Ship Out A New Delivery Takes 1-10 Business Days To Process. Please See Shipping Policy For Estimations On Shipping From Country Of Purchase.
To Commence An Exchange Claim:
- Initiate A Claim Yourself: Using The Email You Provided Upon Checkout You Can Sign Into Your Account And Initiate A Return Yourself. To Login In And Initiate A Return, Click Here: Login Into SALA Account
- Reach Out To A Support Advisor Here: Contact Support Advisor
- Or By Email: Returns@SpirituallyAwakenedLosAngeles.Com
Exchanges will be fulfilled and processed once we have received delivery (to the return address received by email) the original purchased item that is being returned.
Upon fulfillment, processing, and approval of return claim, Spiritually Awakened LLC will issue a credit, discount, or gift card to the original purchaser for the item that is being requested to be returned. You must use this credit, discount, or gift card within 30 days (of receiving) on Spiritually Awakened.
Failure To Use The Received Credit, Discount, Or Gift Card Will Result In An Expired Credit, Discount, Or Gift Card. An Expired Credit, Discount, Or Gift Card Is No Longer Valid And May Not Be Used Towards The Purchase Of Any Items Or Services For Sale From Spiritually Awakened Los Angeles. For Further Information Regarding Spiritually Awakened LLC Return Policy Contact Us:
Comuníquese con Support@spirituallyawakenedlosangeles.com para obtener más ayuda con productos dañados o defectuosos. Si compró un seguro de protección de envío, esta póliza cubrirá cualquier paquete dañado, perdido o robado.
Para obtener toda la información relacionada con las devoluciones, consulte nuestra política de reembolso en: https://www.spirituallyawakenedlosangeles. com/policies/refund-policy
Las devoluciones tardarán 7 días en procesarse. El tiempo promedio para que se complete una devolución es 14 días. Las devoluciones pueden tardar hasta 30 días a partir de la fecha de compra. Si no ha recibido su devolución dentro de 15 días, comuníquese con Support@spirituallyawakenedlosangeles.com.
Para obtener toda la información relacionada con devoluciones y reembolsos, consulte nuestro reembolso política en: https://www.spirituallyawakenedlosangeles.com/policies/refund-policy
Technical Info
When A Customer Checks Out, They Can Choose To Pay For Their Order Using Any Of The Methods Listed Below.
There Are A Few Different Things To Consider When You’re Choosing Which Payment Methods To Checkout With. If You Want To Pay Using A Credit Card, Then You Can In Standard Checkout.
There Are Also Several Ways For Customers To Pay Online Without Using A Credit Card, Such As PayPal, Meta Pay, Google Pay, Amazon Pay, And Apple Pay. Lastly, You Can Also Set Up Payment Plans (If Approved) Using Shopify Pay.
For More Information Regarding Payment Information Please Visit Us Here: Get In Touch With Us
You May Only Use One Discount Code Per Purchase. The Only Exception Is The Free Shipping Discount.
Additionally, You Must Meet The Requirements For Some Discounts To Work Such As A Minimum Order Requirement. Lastly, Some Discounts Can Only Be Used Once Per Customer.
If You Would Like Additional Discounts, Please Click On The Gift Box Icon In The Bottom Right Corner For Additional Promotions And Discounts. Who Knows, You Could Even Win The Fashion Week Lottery Ticket.
If Your Question Hasn’t Been Answered Through Our Available Resources, We Encourage You To Use Our Chat Feature On Our Website To Receive Information Or Answer Any Questions You May Have.
You Will Find A Chat Support Option On Our Website At The Bottom Left Corner. The Chat Feature Is A Floating Black & White Icon With A Chat Icon Picture In The Center. This Allows You To Connect With A Live Support.
If You Are Still Having Technical Errors With Your Discount Code, Please Place Your Order And Contact SALA Support Advisor Here: Contact Support Advisor
We Will Credit Back The Owed Discount As Soon As A Support Advisor Is Available.
If You Still Need Further Information Regarding Discounts, Please Contact Us Here: Contact Us
To Leave A Review, Navigate To Either The Product Page Or The All Reviews Page Here: Reviews Page
Should You Need To Locate Your Purchased Product, Utilize The Search Bar.
An Email Providing The Option To Leave A Review Should Have Also Been Sent To You Via The Email Used On Purchase.
For Any Additional Inquiries Concerning Reviews, Please Reach Out To Us Here: Get In Touch
Our Process Starts With Certifying Key Issues Like Security, Business Integrity, And Merchant Reliability. As We Have Earned TrustedSite Certified Secure Badge You Can Assure Our Certifications, You Can Trust Us As A Fortune 500 Company Has Backed Our Security.
More Info
If You Would Like Additional Discounts, Please Click On The Gift Box Icon In The Bottom Right Corner For Additional Promotions And Discounts. Who Knows, You Could Even Win The Fashion Week Lottery Ticket.
If Your Question Hasn’t Been Answered Through Our Available Resources, We Encourage You To Use Our Chat Feature On Our Website To Receive Information Or Answer Any Questions You May Have.
You Will Find A Chat Support Option On Our Website At The Bottom Left Corner. The Chat Feature Is A Floating Black & White Icon With A Chat Icon Picture In The Center. This Allows You To Connect With A Live Support.
Enter The Lottery For A Chance To Receive VIP Catwalk Tickets To Fashion Week By Clicking The Gift Icon Located At The Bottom Right-Hand Side Of The Page.
Upon Clicking, You Will Be Prompted To Submit Your Details To Spin The Wheel Of Fortune.
Please Note, Winning The Fashion Week Tickets Is Not Guaranteed, As The Probability Of Securing Tickets Is Less Than 1%.
We Wish You The Best Of Luck—May The Odds Be Ever In Your Favor!
If You Win The Fashion Week In The Wheel Of Fortune, You Will Be Directed To The Next Page That Will Have You Collect The Discount Code And Verify The Code Received Within Our Internal System.
Upon Completion Of Verification, The Lottery Winner Will Then Receive The Following: All Expenses Paid Trip To SALA’s Next Fashion Week Event.
The Current Fashion Week Events Attended By SALA Are Los Angeles, New York, Miami, Sydney, Paris, London, & Milan. It Is Possible That This Schedule May Change, And Future Fashion Week Destination Cities Might Be Added Or Dropped.
All Expenses Included The Following:
- Airfare Ticket To Fashion Week Destination City From Winner’s Host City
- Hotel Accommodation Chosen By SALA Staff
- VIP Catwalk Ticket To The Fashion Event
- A Dinner Hosted With The SALA Team And Founder.
- Any And All Other Events On The Itinerary Are Covered By SALA Fashion Company.
You May Only Enter Once Per Person For The Fashion Week Tickets.
All Contestants Are Required To Have A Valid Passport & ID. Additionally, They Must Be Allowed To Leave The Country.
SALA Is Not Responsible For The Individual, And You Will Be Liable For Anything That Destroys, Harms, Or Damages The Reputation Of SALA.
If You Believe You Have Won The Tickets To Fashion Week, Please Contact Us Here: Get In Touch With Us.
How Do I Enter?
Please Click On The Following FAQ Box For Information On How To Enter.
Please Note, Winning The Fashion Week Tickets Is Not Guaranteed, As The Probability Of Securing Tickets Is Less Than 1%. We Wish You The Best Of Luck—May The Odds Be Ever In Your Favor!
Yes, We Offer Gift Cards. A Gift Card Is A Special Type Of Product. Its Value Can Be Used As Payment Toward Future Orders From Your Online Store.
Customers Can Click Resend Gift Cards From Their Order Confirmation Email. This Link Will Only Work If The Order Has Been Fulfilled.
Can A Gift Card Be Used More Than Once?
Yes, Provided There Is Still A Balance Remaining On The Card.
Can Gift Cards Be Used In Conjunction With A Discount Code?
Yes, Gift Cards Are A Form Of Payment.
How Do Customers Check Their Balance?
Customers Can Check Their Balance On The Gift Card Page. . Alternatively, You Check The Balance And Send The Information To The Customer.
For Any Further Questions On Gift Cards, Please Contact A Support Advisor Here: Touch Base With Us
Por favor contáctenos en Info@spritituallywakenedlosangeles.com para más preguntas, consultas e información. Para ver nuestras Políticas y condiciones, consulte nuestros Términos de servicio en https://www.spirituallyawakenedlosangeles.com/policies/terms-of-service
